FAQ

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Book your stay
1 Adult
under 12
0 to 3
No charge for children under 12 years old
Contact our reception
for any information.
+33 (0)4 42 59 02 90 Local call rates

What are the check-in / check-out times? Is it possible to do an early check-in / late check-out?
Check-in starts at 3p.m., and check-out is before noon. Early check-in or late check-out requests are possible with additional fees and depending on availabilities.

What is served for breakfast? Is it included in the price of the room?
We are offering two different breakfasts.
Breakfast is an all-you-can-eat buffet, with a selection of fresh fruit juices, jams, breads, pastries, cheese platter, cold cuts, fruits, yogurts, scrambled eggs and bacon, cereal, milk (non-dairy options), organic products, etc. It is included in the price "Breakfast Included". 
Continental breakfast made of viennoiseries, breads, jam, fresh juice and hot beverages.
You can also ask to enjoy your Continental breakfast from the comfort of your room :)

Are there any family rooms?
Yes, we have different configurations of rooms for families (suites, rooms with sofa beds, connecting rooms ...). You can also enjoy the garden apartment, the family suite or the villa.
It is also possible to add a bed in some rooms.
Do not hesitate to call us (+33 4 42 59 02 90) so that we can help you organize your stay with your family.

Are there any twin rooms?
Yes we do have twin rooms. You can request this room while making your booking in the "comments" section.

Are there any accessible rooms for people with reduced mobility?
Yes, we have a room accessible to people with reduced mobility. Do not hesitate to call us (+33 4 42 59 02 90) to organize your stay.

Does the hotel accept pets?
Yes, we do accept tiny pets with an additional fee and subject to condition. 

Can we smoke in the rooms?
Sorry, our hotel is non-smoking.

How much does an airport / hotel transfer cost?
You can take a taxi with a variable cost or let us organize a private transfer from 65€.

Can I leave luggage at the hotel if I am going to visit the rest of the country for a few days?
You can leave your luggage with us but only while you are staying at our hotel

Is there a concierge service?
Yes. Our concierge team is here to answer all your questions, help you with your reservations, etc.

Can you recommend restaurants?
Of course, our concierge team can help you find the perfect restaurant. However our restaurant La Table du Pigonnet is welcoming you everyday. 

Does the hotel have parking space?
We have a free and secured parking for our guests staying at the hotel.

I am a travel agent and would like to make a reservation for a client. Do you have preferential rates for agencies?
You can consult our page dedicated to travel agents to know the booking conditions or contact our sales manager: aude.salvy@hotelpigonnet.com

I would like to make a special request for my stay, what email address can I send it to?
You can send your request to the following email address: reception@hotelpigonnet.com
We will be very happy to help you organize a perfect stay :)

Is there a loyalty program?
We do not have a loyalty card per se. We are thanking our clients with small personalized attentions. 

Does the hotel have a fitness room ?
We have a fitness room where you can fin a treadmill, a bike, a rowing machine, and other equipments. Our fitness room is dedicated to our hotel guests.

What are the different rates on your website?
All our rates are available via our booking platform. 

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