FAQ COVID-19

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L’HÔTEL LE PIGONNET & ESPRIT DE FRANCE AT YOUR SIDE 

MANAGE YOUR BOOKINGS:

Preparing your post quarantine stay with peace of mind : 
We have reviewed all our terms and conditions to offer guests more flexibility when organizing their trips.
Reservations made after 6 April 2020 and until 31 December 2020 can be altered free of charge and cancellations are accepted up to 48 hours prior to arrival.

Any news about when the hotels will re-open?
After implementing safety and hygiene measures to welcome guests, as well as an integral cleaning, l’Hotel Le Pigonnet welcomes you from Friday June 26th.
We invite you to check out our reopening dates concerning the other Esprit de France properties in Paris here

Can I alter my reservation?
For all reservations booked before 16 March 2020, please contact the hotel directly for reservation terms and conditions.

Cancelling reservations booked on Booking.com, Expedia.com or another distributor website :
Please contact the distributor in question directly because we do not have the possibility to directly modify your reservations on these platforms, unlike reservations made on our own websites.

Reservations for groups, travel agencies and event hosting : 
Our sales team works closely with the hotels and can currently be contacted via email: 

What about catering? 
You can enjoy during your stay a selection of local dishes at the restaurant and the bar. 
Our restaurant La Table du Pigonnet, is a locally famous choice offering fine dining and seasonal menus 

Our garden bar Côté Jardin will reopen as soon as possible. 

In accordance with the recommendations of the government, we invite our customers to wear a mask in the public areas of the hotel, upon arrival at the restaurant and upon departure from the restaurant.

Under what conditions are meetings and other professional events organized?

We continue to host your business meetings in our meeting rooms which have been redesigned and thoroughly cleaned according to the official directives. Regarding the specific set-up for your meeting, a spacing of one meter will be respected between each participant. The food served during coffee breaks is covered with cling film and the drinks will be self-service. The room will be disinfected during the main break and additional hygiene products made available for audio-visual material.

Is Esprit de France participating in solidarity actions?
Solidarity is very important for our hotel & private residence collection. We decided to contribute to the national effort and to the health care system in particular. We have therefore made rooms available to Parisian hospital staff. The number of rooms is in line with actions coordinated by the GNI (national group of independant hotel operators ). 

What is the lockdown situation like in Aix-en-Provence?
We suggest all non French resident travellers read the World Health Organisation's instructions and abide by the travelling measures set up in their country of residence. 
The French government has set up measures to eliminate contracting or spreading the Covid19 virus:

  • France is in progressive post quarantine since 11 may.
  • Bars and restaurants are closed until further notice. 
  • Bars and restaurants reopened on Tuesday June 2. 
  • The museums reopened on Tuesday June 2.
  • Aix-en-Provence TGV station operates normally

OUR COVID-19 HYGIENE AND SAFETY PROTOCOL :

How have hygiene and cleaning measures changed at the hotels? 
See list of our main actions below:

  • All rooms, bathrooms and common areas will be fully cleaned before each establishment re-opens.
  • Common area cleaning: all handles, switches, lift buttons and room keys will be systematically disinfected after each use.
  • Possibility for the guest to open the door to his room without contact via a mobile application
  • Cleaning equipment will be changed after each room is cleaned (i.e. cloths and microfiber wipes). 
  • All linen and courtesy products available in the room will be systematically changed before re-letting.
  • Only NR EN 14476 + A2 standard disinfectant detergents will be used.
  • An antiseptic will be sprayed after each room has been cleaned.

For the well-being of our guests and to preserve the environment, we use biotechnological cleaning products manufactured locally. 

What prevention measures will staff follow? 
Equipment and preventive measures set up for the safety of our staff and guests alike :

  • All staff will have masks 
  • Hydro alcoholic gel is available at many points in the hotel
  • The teams are trained respecting barrier gestures and make sure to wash their hands as regularly as possible and after each interaction.

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